Job Description

Responsibilities:

Operations Management

• Ensure rosters are ANR compliant.
• Monitor and evaluate daily operations of Operation Control Centre (OCC).
• Management of Published Roster.
• Manage crew absenteeism, late coming, and sickness.
• Manage changes to crew rosters >72hr to STD.
• Work with Crew Performance to ensure upkeep of crew disciplinary standards.
• Ensure conformance to all regulations with respect to occupational health and safety, and standards as prescribed in legislation and adopted as policy by the company.
• Manage crew queries/feedback and ensure timely follow-up on issues raised.
• Support improvement/enhancement projects in relation to rostering system.

Operations Admin

• Manage hotel and crew transport arrangements and communications.
• Manage cabin crew change-of-flight requests.
• Manage SEP expiries.
• Process Cabin Crew variable pay.
• Track Key Performance Indicators (KPI) for Management review.

Adherence to regulatory standards

• Ensure cabin crew rosters are compliant with the ANR and ANO, and meet with other regulators’/legislated requirements.
• Required to liaise with civil aviation authorities, internal and external auditors, and assist in the preparation for such audits, as well as to implement corrective actions.

Others

• Support Crew briefing at graduation.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum a Degree holder or Diploma holder or 2 years working experience in planning and/or operations
• Ability to work under pressure and within tight deadlines on several projects
• Excellent communication skills and experience in working with people at all levels
• Energy and enthusiasm
• Self-starter
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office, Tableau and rostering systems (advantageous)
• Experience as cabin crew will be advantageous